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I've been talking a lot about what "organizational listening" means and I plan on talking about it a lot more in the coming weeks. I want to start by sharing The HIMS Matrix: A Tool for Assessing Listening, which explains how stakeholders can end up feeling Heard, Ignored, Misunderstood, or Spied Upon. Take a look and see if you can use this framework to help you do more than just talk at your stakeholders.
Posted: 12/13/06; 7:24:26 PM # |