Frank Patrick's eight part paper on Taking Advantage of Resistance to Change is an excellent resource for technology planners and others engaged in organizational change processes. Yes, you read the title correctly. He firmly endorses the principle of "Respecting Resistance" and presents a solid set of methodologies for doing so.
Mind Hacks has published an insightful analysis of why email is addictive. If you are at all unfamiliar with operant conditioning and the power of inconsistent rewards, you owe it to yourself to read this. They throw in a few suggestions about how to beat the habit as well.
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