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guide for doing FAQs right
	Frequently Asked Questions lists are in the front line of knowledge management, but they are often abused and turned into a dumping ground of promotional information. Jodi Bollaert offers us a guide for doing FAQs right. Posted: 6/17/01; 2:46:08 PM #

Good Network, Bad Data
	I am thrilled by this kind of thinking about network effects. In Good Network, Bad Data, Michael Schrage looks at how networks can exaggerate bad channels of communication. Posted: 6/17/01; 2:45:21 PM #

knowledge itself is not power. The ability to act on knowledge is power.
	I guess I'm a Michael Schrage fan.... For those of us doing knowledge management work in the nonprofit sector, it would be wise to remember that knowledge itself is not power. The ability to act on knowledge is power. Posted: 6/17/01; 2:43:59 PM #